EXECUTIVE PROFILE:

Eric Ruehlmann is a versatile executive leader with 34 years of management experience, the last 25 years have been focused on hospitality, travel & leisure, and private club management; overnight rooms, food & beverage, banquet functions, yachting, sailing, tennis, golf, fitness, beach, pool & spa amenities, facility management, employee relations and member satisfaction.

 

Eric has a proven track record of improving organizations by articulating a vision, establishing credibility, and driving organizations to achieve goals.  Proficient at recruiting new management teams, organizational restructuring and cultivating teamwork.  Strong profit & loss management; highly focused on member relations and service; clear understanding of sales and marketing; expert financial & strategic planning; diligent on facility management, safety and security.

 

EXPERTISE & CORE QUALIFICATIONS:

• Leadership

  • motivates by creating a vision, inspires others into action, strong coaching/mentoring

• Marketing and Loyalty & Rewards

  • membership growth, retention, increased usage and loyalty through dynamic initiatives

• Team Building

  • focused on cultivating energetic teams noted for their integrity and competency

• Communications

  • understands old and new media to connect with members/customers

• P & L Management

  • strategic, operational and financial business planning and management

• Revenue Maximization

  • continuous process improvement, cost reduction and sales growth

• Capital Projects

  • multi-functional design, bidding, construction and renovation management

• Entrepreneur

  • always analyzing how to improve, innovate and develop new business

• Customer Service

  • qualitative & quantitative goal setter resulting in first class service

• Start-up, High Growth & Mature

  • skilled at managing different business lifecycles

 

MISSION:

To be a leading hospitality professional and share club management information, knowledge and experience so that others may also achieve success in the club, travel & leisure, and hospitality industry.

 

INTERESTS:

Eric enjoys studying, writing, working, and consulting on the following:

• city, country, golf, yacht, beach, lifestyle, and fitness clubs

• hospitality / hotels & resorts

• food & beverage / restaurants

• travel & leisure incentive programs

• loyalty & reward programs

• social media & marketing

• hospitality management

• lifestyle products & services

• member & customer satisfaction

• surveying & market research

• club benchmarking & KPI

• membership & revenue growth

• craft beverage design, development & branding

• renewable energy & environmental sustainability

 

RESOURCES:

A great source of information is the blog on this website.  We encourage you to take a look at the latest trends in the club and hospitality industry.

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